Frequently Asked Questions

Is it safe to use my credit card for online purchases?
Yes, it's extremely safe. At LeatherFurnitureGroup.com, we provide a secured checkout with Secure Socket Layering (SSL up to 256 bits) for processing your payments online. Add items to your cart and click Secure Checkout to make your payment using a Visa, MasterCard, Discover or American Express. Due to popular demand, you can also use this method to pay using your PayPal account or your Google Checkout account. You can also use your regular checking account through MyeCheck or layaway your order using eLayaway. Payments will be billed as "OCG LLC" - our parent company name.

What is Bonded Leather?
Bonded leather is leather that is "left over" or otherwise not in its original form, pressed together and adhered to other leather via a bonding agent. This type of leather, sometimes referred to as reconstituted leather, is an alternative to what is known as genuine leather, which are whole pieces of animal hide. The difference between bonded leather and genuine leather, in terms of quality and looks, can be hard to see. The grains and textures of bonded leather look very close to that of genuine leather. In some cases, the only difference may be that the texture of the bonded leather may not be quite as pronounced as that of natural-grained genuine leather. However, the function, smell and overall appearance remains much the same.

What is meant when a product says Genuine Leather?
Genuine Leather is a term usually applied to the leather similar to Split Leather. It is the lower levels of the dermis (skin) that have been sheared off the top grain. A finish is applied to the top surface to imitate that of the top grain leather.


Still have questions or concerns? Please email us or call us at 1.800.510.8325. We are available Monday - Friday: 7am to 6pm (CST). One of our friendly customer service representatives will be glad to help you!